FAQs

ABOUT MOSS MADE

  • What is Moss Made?

    Moss Made is a Melbourne-based interior design studio and design-led brand supplying thoughtfully made pieces to trade and wholesale partners. Our Interior Design Studio also works with private clients and industry professionals to create expressive residential and commercial spaces — from full interior design through to styling and procurement.

  • Who is behind Moss Made?

    Moss Made was founded by interior designer and creative director Lisa Anneveldt. With over a decade of experience across interior design, styling and product development, Lisa brings a considered, intuitive approach to creating spaces and pieces that feel both expressive and liveable. Her work is guided by a belief that interiors should support the way people live and feel — balancing colour, texture and personality with thoughtful planning and longevity. Through Moss Made, Lisa works across trade, wholesale and the Interior Design Studio, collaborating with clients and industry professionals to create spaces that feel layered, personal and enduring.

  • What does Moss Made stand for?

    Moss Made is about creating spaces that feel like sanctuaries — layered, personal and full of character. Whether supplying pieces to trade and wholesale partners or working directly with clients through our design studio, we believe thoughtful design can positively shape how people live and work.

  • What makes Moss Made different?

    Moss Made sits at the intersection of interior design and product design. We both design spaces and supply pieces, allowing us to approach projects holistically — supporting designers, retailers and clients from concept through to completion.

  • How can I contact Moss Made?

    If you can’t find what you’re looking for, get in touch at hello@mossmade.au and we’ll point you in the right direction.

  • How do I stay up to date with new arrivals or restocks?

    The best way to stay across new arrivals, restocks and what's happening at Moss Made is to follow us on Instagram and sign up to our mailing list when you fill out your application form. As a trade or wholesale partner you'll also receive occasional updates directly to your inbox. We promise we won't flood your inbox — only the good stuff, only when it's worth it.
TRADE

  • What is the Moss Made Trade Program?

    The Moss Made Trade Program supports industry professionals specifying pieces for residential and commercial projects. We supply thoughtfully designed pieces to trade partners, with access to trade pricing and support throughout the specification and ordering process.

  • Who is eligible for a trade account?

    Trade accounts are available to professionals working across interiors, architecture, styling, property, hospitality and construction. This includes interior designers, architects, stylists, builders, developers and creative studios specifying pieces for projects.

  • Do you offer customisation for trade orders?

    If you are a registered trade partner, you are welcome to discuss product customisations with our team. All enquiries are reviewed on a case-by-case basis, and design fees and T&Cs apply to all custom orders.

  • Do you have a showroom? 

    No, we're currently online only. If you'd like to see a product in person or request samples, get in touch and we'll do our best to help.

  • Is it safe to make purchases on your site?

    Yes — our website is SSL secured, meaning all communications between your browser and our site are encrypted and private. Payments are processed securely through Stripe. We accept Visa, Mastercard and PayPal. If you'd prefer to pay by direct deposit, just email us and we'll send through an invoice.

  • How do I access my trade/wholesale pricing online?

    Once your application has been approved, you'll receive a welcome email with all the details outlining your discounts, benefits and terms. Simply log in using the email address you applied with and your discount will be applied automatically at checkout once you've reached your minimum spend of $300 ex. GST.

  • Can I reorder a piece from a previous order?

    Yes — if you'd like to reorder a piece from a previous order, please get in touch at trade@mossmade.au with your original order details and we'll confirm current availability and lead times. If a piece is not currently in stock, we may be able to offer a preorder option — lead times for these will be confirmed at the time of enquiry. Please note that due to the nature of small-batch and made-to-order production, we cannot always guarantee that previous pieces will be available or identical in every detail.

  • Who can I contact for trade support?

    For trade enquiries, please email trade@mossmade.au and our team will be happy to assist. We aim to respond within 48 hours. For urgent matters, you can call +61 431 615 984.
WHOLESALE

  • What is the Moss Made Wholesale Program?

    The Moss Made Wholesale Program offers approved retail partners the opportunity to stock and resell Moss Made pieces. We work with a limited number of design-focused retailers and provide access to wholesale pricing, curated ranges and ongoing support.

  • I'm a designer — should I apply for trade or wholesale?

    Trade accounts are for professionals specifying pieces for their own projects and clients. Wholesale accounts are for approved retail partners purchasing Moss Made pieces for resale in-store or online. If you're unsure which is right for you, drop us a line at trade@mossmade.au and we'll point you in the right direction.

  • Who is eligible for a wholesale account?

    Wholesale accounts are available to design-led retailers, concept stores, galleries and online stores whose brand and values align with Moss Made.

  • How do I access my trade/wholesale pricing online?

    Once your application has been approved, you'll receive a welcome email with all the details outlining your discounts, benefits and terms. Simply log in using the email address you applied with and your discount will be applied automatically at checkout once you've reached your minimum spend of $1,000 ex. GST on your first order, and $500 ex. GST on all subsequent orders.

  • Can I reorder a piece from a previous order?

    Yes — if you'd like to reorder a piece you've stocked previously, get in touch at trade@mossmade.au with your original order details and we'll confirm availability and lead times. If a piece is not currently in stock, we may be able to offer a preorder option — lead times for these will be confirmed at the time of enquiry. Please note that due to the nature of small-batch and made-to-order production, we cannot always guarantee that previous pieces will be available for reorder or identical in every detail.

  • Who can I contact for wholesale support?

    For wholesale enquiries, please email trade@mossmade.au and our team will be happy to assist. We aim to respond within 48 hours. For urgent matters, you can call +61 431 615 984.
INTERIOR DESIGN STUDIO

  • Who do you work with through the Interior Design Studio?

    Our Interior Design Studio works with private clients and industry professionals on residential and commercial projects. We also collaborate with designers who need support with full interiors, finishes, styling or procurement.

  • What interior design services does Moss Made offer? 

    Moss Made is a full-service interior design studio. From kitchens and bathrooms to complete home interiors, we guide clients through hard finishes and material selections, joinery design, furniture, lighting, styling and procurement.

  • Can designers or builders engage the design studio?

    Yes — we regularly collaborate with designers, builders and developers who require interior design input, finishes selection, styling or procurement support as part of a broader project team.
ORDERING & PAYMENTS

  • Is it safe to purchase through your website?

    Yes — our website is SSL secured, meaning all communications between your browser and our site are encrypted and private. Payments are processed securely through Stripe. We accept Visa, Mastercard and PayPal. If you'd prefer to pay by direct deposit, just email us and we'll send through an invoice.

  • What payment methods do you accept?

    Trade and wholesale orders can be placed via our Shopify website using credit/debit cards or paid via direct bank transfer. Design Studio clients are invoiced separately, with payment terms outlined as part of the agreed project scope.

  • Can I amend or cancel an order after placing it?

    We aim to accommodate changes where possible. However, once an order has entered production or been dispatched, amendments or cancellations may not be possible. Please contact us as soon as possible if you need to discuss a change.

  • Are your pieces in stock or made to order?

    Some pieces are held in limited stock, while others are made to order or produced in small runs. Availability and lead times will be confirmed prior to order placement or as part of your project proposal.

  • Do you offer custom-made pieces?

    Yes — custom pieces are available for Interior Design Studio projects and select wholesale clients. Options may include variations in size, finish, colour or material, depending on the piece and production feasibility. All custom requests are assessed on a case-by-case basis and are subject to minimum quantities, lead times and approval. As custom pieces are made specifically for your project or business, they are final sale once production has commenced.

  • Do you ship internationally?

    At this stage we deliver within Australia only — we hope to expand this as Moss Made grows.

  • Can I place an order over email rather than through the website?

    We recommend placing orders directly through our website to ensure your trade or wholesale pricing is applied correctly and your order is tracked accurately. That said, if you're placing a large, complex or custom order and would prefer to do so via email, please get in touch at trade@mossmade.au and we'll do our best to assist.

  • Do you require a deposit on made-to-order pieces?

    Made-to-order and custom pieces are available to purchase as a pre-order. Full payment is required at the time of ordering, with estimated lead times confirmed prior to or at the time of purchase.
LEAD TIMES & AVAILABILITY

  • What are your lead times?

    Lead times vary depending on the piece, availability and order volume. Estimated timeframes will be communicated at the time of ordering and we’ll keep you informed should anything change.

  • What happens if a piece is unavailable or delayed?

    If a piece becomes unavailable or experiences a delay, we’ll contact you promptly to confirm revised lead times or discuss alternative options where appropriate.
FREIGHT & DELIVERY

  • How is freight calculated?

    Freight is calculated based on item size, volume and delivery location. Costs may be calculated at checkout or confirmed separately for larger or project-based orders.

  • Do you deliver to residential addresses?

    Yes — we deliver to both business and residential addresses across Australia using trusted courier partners. Delivery requirements will be confirmed prior to dispatch.

  • Who is responsible once an order has been delivered?

    It is the recipient's responsibility to check that all cartons are accounted for at the time of delivery. A signed proof of delivery or courier confirmation is used to verify receipt. Moss Made cannot accept responsibility for pieces once they have been delivered and signed for.

  • Do you offer freight to remote or rural areas?

    Yes — we deliver to most locations across Australia, including remote and rural areas. Please note that standard freight charges are calculated at checkout, however deliveries to remote or rural locations may incur additional costs if carrier quotes exceed standard rates. If this is the case, we'll contact you after purchase to confirm any additional freight charges before proceeding. Should you choose not to proceed, your order will be refunded in full.

  • How will my order be packaged?

    All orders are carefully packaged to ensure pieces arrive safely. We take extra care with fragile and delicate items, using appropriate protective materials to minimise the risk of damage in transit. If you have specific packaging requirements for a project or delivery, please get in touch at trade@mossmade.au prior to placing your order.
RETURNS & FAULTS

  • Are trade and wholesale orders returnable?

    Trade and wholesale orders are not eligible for change-of-mind returns. Faulty or damaged pieces must be reported within 48 hours of delivery.

  • What if my order arrives damaged or faulty?

    Any damage, breakage or faults must be reported within 48 hours of receipt, together with clear supporting photographs and details. Claims submitted outside this timeframe may not be accepted and will be assessed at the discretion of Moss Made.

  • Are made-to-order or custom pieces returnable?

    Made-to-order, customised or bespoke pieces are final sale and cannot be cancelled or returned once production has commenced.

Still have questions?

We’re always happy to help. Get in touch and we’ll guide you from there.

Contact Us