Privacy Policy

 

At Moss Made, we value creativity, trust and transparency — and that extends to how we handle your personal information.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and all applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store and disclose personal information, and how we keep it secure.

What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable — whether true or not, and whether recorded in material form or not. This can include things like your name, contact details or business information.

What personal information do we collect?

The personal information we collect depends on how you interact with Moss Made — whether you’re shopping with us, engaging our design services, applying for a trade account, or joining our community.

This may include:

Name, Residential or business address, Email address, Phone number, ABN or business details (where relevant)

You are not required to provide personal information, however choosing not to do so may limit our ability to provide certain services, products or experiences.

Where practical, we may allow you to interact with us anonymously or using a pseudonym.

How do we collect personal information?

We may collect personal information directly from you when you:

  • Communicate with us by phone, email or in person

  • Interact with us via our website or social platforms

  • Subscribe to our mailing list

  • Apply for a trade account

  • Engage our design or styling services

  • Purchase products through our website or in‑store

  • Attend a Moss Made event

  • Apply for employment, freelance or contractor opportunities

How do we use your personal information?

We use your personal information to support our creative, operational and community‑focused work, including to:

  • Provide products, services or information you request

  • Deliver personalised design, retail and styling experiences

  • Manage orders, trade accounts and client relationships

  • Improve our offerings, systems and customer experience

  • Communicate with you about projects, orders or updates

  • Share marketing, events or content (where consent has been given)

  • Fulfil legal, accounting and administrative requirements

Disclosure of personal information

We may share your personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Delivery and logistics partners

  • Website, IT and payment service providers

  • Marketing and analytics providers

  • Professional advisors (such as accountants or legal advisors)

We only disclose personal information where required, relevant, and aligned with this Policy.

How we protect your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure, including:

  • Secure physical and digital storage systems

  • Restricted access to authorised personnel only

  • Appropriate technical safeguards such as firewalls and antivirus software

Cookies & website analytics

Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors use our site so we can refine and improve it.

Cookies do not personally identify you.

You can adjust your browser settings to disable cookies, however this may impact how our website functions.

We may also use analytics tools (such as Google Analytics) to better understand website traffic and engagement. While this information is largely anonymous, it may be linked to you in some circumstances.

Direct marketing

We may send marketing communications about Moss Made products, services, events or updates where you have requested or consented to receive them, in line with the Australian Spam Act 2003 (Cth).

You can opt out at any time by:

  • Clicking “unsubscribe” in our emails, or

  • Contacting us using the details below

Retention of personal information

We retain personal information only for as long as necessary to support our relationship with you, or to meet legal and regulatory obligations.

Accessing or correcting your personal information

We aim to keep your personal information accurate and up to date. You may request access to, or correction of, your personal information by contacting us via email.

We typically respond within 48 hours.

Third‑party links

Our website may include links to third‑party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing personal information.

Enquiries or complaints

If you have a question or concern about how we handle your personal information, please contact us directly.

We may require proof of identity before processing requests or complaints and aim to respond within 72 hours.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

How to contact us

For any privacy‑related enquiries, please contact:

Moss Made
Email: hello@mossmade.au
Phone: +61 431 615 984